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OnlineNIC has implemented a forms based process that has the following benefits:
  • Online Knowledge base & FAQ system is convenient for effective and handy trouble shooting.
  • Integrated Live Support for real time trouble shooting.
  • Ticket system

Submit a ticket at

For OnlineNIC's partners, please drop an email to or directly open a ticket at
If you,however, purchased your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with your reseller or the service provider via which you purchased your service. Any assistance needed, please choose end user portal at

We will acknowledge the receipt of your email/ticket within 1 hour. Our account specialist will respond to your ticket within 6 hours. For VIP customers, we will respond to your ticket/request within 1 hour. Normal case will be fixed within 12 hours. For the case that will require involvement of other departments may take 2-5 working days for a fix.

Mailing Address Phone
Onlinenic, Inc. (US) +1-510-769-8492
3027 Teagarden St. >
San Leandro, CA 94577, USA (US) +1-510-769-8487

To contact us
Please use the above online ticket system to submit your requrests as we will be cancelling soon;if you prefer to send us an email,please use the following email addresses for different regions -->

OnlineNIC Partner Support
OnlineNIC End user Support
OnlineNIC Business Channel
Note:If you are end user,which means your domain or related services were managed by one of partners of OnlineNIC,we encourage you to solve your issue directly with their service provider.Any assistance needed,please choose end user portal at

Report domain Abuse
To report abuse, spam or phishing, please send to (Please register an account at first.)

Suggestions and Comments
Any of your suggestions and comments means much to us, please send your valuable suggestions and comments to:

Complaint Center
For legal matters, please send to