Customer First, Service Foremost

rv.png OnlineNIC has implemented a forms based process that has the following benefits:

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Online Knowledge base & FAQ system is convenient for effective and handy trouble shooting.

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Integrated Live Support for real time trouble shooting.

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Ticket system


Submit a ticket at https://support.onlinenic.com      

For OnlineNIC's partners, please drop an email to onlinenic-partner@onlinenic.com or directly open a ticket at https://www.onlinenic.com/support/.      

If you,however, purchased your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with your reseller or the service provider via which you purchased your service. Any assistance needed, please choose end user portal at support.onlinenic.com.      

We will acknowledge the receipt of your email/ticket within 1 hour. Our account specialist will respond to your ticket within 6 hours. For VIP customers, we will respond to your ticket/request within 1 hour. Normal case will be fixed within 12 hours. For the case that will require involvement of other departments may take 2-5 working days for a fix.
Mailing AddressPhone
OnlineNIC, Inc.(US) +1-510-769-8492
3027 Teagarden St.
San Leandro, CA 94577, USA(US) +1-510-769-8487
To contact us      

Please use the above online ticket system to submit your requrests; if you prefer to send us an email, please use the following email addresses for different regions
OnlineNIC Partner SupportOnlinenic-partner@onlinenic.com
OnlineNIC End user SupportOnlinenic-enduser@onlinenic.com
OnlineNIC Business Channelsales@onlinenic.com
Note: If you are end user, which means your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with their service provider. Any assistance needed, please choose end user portal at support.onlinenic.com.
Report domain Abuse
To report abuse, spam or phishing, please send to onlinenic-enduser@onlinenic.com. (Please register an account at https://support.onlinenic.com first.)
Suggestions and Comments
Any of your suggestions and comments means much to us, please send your valuable suggestions and comments to: feedback@onlinenic.com.
Complaint Center
For legal matters, please send to complaints@onlinenic.com.

OnlineNIC's mission is to help you grow business, no matter you are small or big.

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