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Please submit a ticket at If you prefer to send us an email, please use the following email addresses for different regions:

OnlineNIC Partner Support
OnlineNIC End user Support
OnlineNIC Business Channel
Note:If you are end user, which means your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with their service provider. Any assistance needed, please choose end user portal at

Please logon and register with your account listed email, so our ticket system can capture your emails.

Report domain Abuse
To report abuse, spam or phishing, please send to (Please register an account at first.)

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Any of your suggestions and comments means much to us, please send your valuable suggestions and comments to:

Complaints & Escalation Process
If you are unhappy with any aspect of the services, please contact us at, and we will respond within 5 business days. If you are not satisfied with the initial response please contact our support department and request to speak to a supervisor. A supervisor will contact you within 3 business days.

If the customer issue is out of our scope of support, we will refer the customer to the appropriate 3rd party.

For Email or IM support information, please go to our Customer Service page.



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